Troubleshooting guide

What the webcam test shows
- Live preview — confirms the camera turns on and the picture is in focus.
- Resolution — what your camera is actually delivering right now, plus the maximum it reports supporting.
- Frame rate (FPS) — measured from real frames. 30 fps looks smooth; below 15 fps looks choppy.
- Brightness — a quick check for a covered lens or a very dark room.
Camera not working? Check these in order
- Privacy shutter: many laptops and webcams have a sliding cover or a camera on/off key (often an F-key with a camera icon).
- Browser permission: click the camera icon in the address bar and choose “Allow”, then reload.
- Other apps: only one app can use the camera at a time on some systems. Close Zoom, Teams, OBS, Discord and the Camera app.
- Connection: for USB webcams, plug directly into the computer and avoid long extension cables.
- Right device: if you have several cameras, pick the right one from the “Camera” menu after starting.
- Restart the computer — it often fixes a stuck camera driver.